Returns Policy
What to do if something is wrong with your order.
Last updated: 26 October 2026
Damaged, incorrect or missing items
If your order arrives damaged, is not what you ordered, or is missing an item, contact us within 48 hours of delivery on 053 757 7738 with your order details and a photo. We will replace the item or refund you, including any delivery fee for that item.
Changing your mind
Because our products are food supplements and personal care items, we can only accept returns of products that are unopened, sealed and in their original packaging, within 7 days of delivery. You pay the cost of returning the item. Once we receive and check it, we will refund the product price.
Items we cannot take back
- Opened or used products, for hygiene and safety reasons.
- Products with broken seals or damaged packaging caused after delivery.
How refunds are paid
Refunds are paid by Mobile Money to the number you provide, usually within 3 working days of approval.
Questions
Greatness Mall, Accra, Ghana. Phone and WhatsApp: 053 757 7738. Email: greatnessmallgh@gmail.com.